We ship from Canada and can send Protern to virtually anywhere in the world.

We offer standard and express shipping. Depending on the location, the shipping time varies. Below is an approximate estimate of times.

Canada and US
3-4 business days for express, 6-7 business days for standard

Central Europe, Asia
5-7 business days for express, 8-12 business days for standard

Other (Eastern Europe, Australia and New Zealand)
10-15 business days for express, 15-20 business days for standard

Canada and US

Express Shipping: FedEx (UPS for Dish devices)

Standard Shipping: Canada Post and USPS

Central Europe

Express Shipping: FedEx (UPS for Dish devices)

Standard Shipping: Canada Post International

Central Europe, Asia

Standard and Express: FedEx

We regularly ship to teams while they are away training. Please take into account the shipping times and we highly recommend the express shipping option to be on the safe side.

Taxes are fact of life unfortunately. In Canada you will be charged GST at checkout. For other countries the shipper may contact you to pay VAT or other import taxes.

The Protern Pack includes a Protern GPS sensor, Protern Bib to hold the sensor, USB-C cable, and a small bag. It also includes a pass to the Protern.io platform.

Protern is a cloud based system. It is accessible anywhere you have an internet connection. To access Protern's analysis software you will need a Protern Pass. This lets you upload sensor data, analyze your runs, and track your data over time.

The length of Protern Pass depends on your season and how you train.

Winter only training

If you train November to April, then the Protern Season Pass is your best value.

Winter, plus some camps (late season, summer glacier or fall)

The Protern Season+ Pass is designed for athletes who train all winter, and who have the occaisional training camp. The pass is valid from May to April, so you are covered for all your training.

Train a lot and want to save money?

The 2-Year Pro Pass with Protern Protection is designed for athletes who are in it for the long haul and want to save a bit of money. The 2-Year Pro Pass covers two seasons of skiing.

No snow, injured, need a break for a season? Protern Protection has you covered. You can pause your subscription once for up to 12 months with Protern Protection.

Don't want to fully commit just yet?

You can also get a Protern monthly pass if you want to just go one month at a time.

If you are coach for a team, please fill out the form on our Alpine Teams page as we have special packages for teams.
A coach will need a subscription to see their athlete's data. A coach doesn't need a sensor, although it can be helpful to have a spare.

When you get a Protern Pass, you're getting a system that is constantly improving. Unlike traditional timing systems which don't get any better over time, our team is regularly adding new metrics and features to help you get faster.

A sensor can be used with different Protern accounts, but not at the same time. For example, it is possible to have one athlete use the sensor on day 1 and another athlete use the sensor on day 2.

Sadly no. The Protern Sensor needs an unobstrocted view of the sky to connect with as many GPS satellites as possible.

The Portern Sensor measures speed, time and location. Speed is accurate to 0.18km/h, time is accurate to 0.04s and location is accurate to 1.5m absolute, or 30cm relative.

Protern is great for figuring out what is the best line, but no matter how accurate the sensor you can't just rely on the GPS track - you'll need to look at the video. Protern will tell you which line was fastest, and video will fill in the details such as body position, specific line, edge activation, etc.

If you are on the Monthly Protern Pass, you can start and stop it at any time.

Protern Season Passes are valid from November to May, so they will automatically stop over the summer.

Protern Season+ Passes and 2-Year Pro passes are valid through the full year. The 2-Year Pro Pass include Protern Protection which lets you pause your pass once for up to 12 months.

When you make a quantriq (how you define a run in Protern), the first split you create is the start and the last one will be the finish. You have the option to make the split a "moving start", which means the timer starts when the skier crosses that split. Another option is to set a "standing start", where Protern will look for the moment the skier started moving and set the timer to start then.

In general the Protern Sensor is accurate enough that you can see where the start and finish is on the course based on the route the skier takes. It is also really easy to adjust your splits if you want refine their position.

Yes. All you need to do is sync a sensor using the Protern Sync app for iOS or Android after the run and make a quantriq. You will get a time for that run and immediately after every other sync.